Need help with a GIF tool?

Send a note if a tool does not behave as expected, a page is hard to use, or you have an idea for a useful GIF workflow. A clear report helps us understand what happened without asking you to share a private file.

Email support

How to report a problem

Include the page address, such as the GIF trimmer or GIF compressor page. Tell us which browser and device you used, including whether the problem happened on a phone or desktop. List the steps that led to the issue and describe what you expected to happen instead. If there is an on-screen error message, copy the exact wording. A screenshot can help when the layout or controls look wrong.

What to send and what to keep private

You can describe the file type, approximate size, frame count, or dimensions without sending the file itself. Do not include passwords, personal documents, private images, or information that is unrelated to the issue. If a sample file is necessary to reproduce a bug, remove private content first and send it only when you are comfortable doing so. For a failed remote download, include the kind of link you used, but do not send a link that contains a private token or login detail.

Suggestions are welcome

Tell us which small image task you repeat often and what makes it slow or confusing today. Accessibility feedback is useful, including notes about keyboard navigation, contrast, focus order, or screen-reader labels. Ideas for better previews, clearer controls, and new GIF or WebP workflows help shape future updates. You can also point out a page that needs a clearer explanation, a better mobile layout, or a more useful related-tool link. A short example of the task you were trying to complete is often more useful than a general description of the problem.

Email support

Write to support@giffreetools.com with a short subject that names the tool or page. We use the details in your message to understand and answer the request. Please allow time for a reply; support is handled as messages are reviewed. For general information, you can also read the About, Privacy policy, and Terms and conditions pages linked throughout the site.